Serendib Leisure Hotels is celebrating after receiving prestigious TripAdvisor Certificates of Excellence. Now in their seventh year, the TripAdvisor awards celebrate hospitality excellence and are given only to establishments which consistently achieve outstanding reviews.
For the seventh consecutive year, Club Hotel Dolphin and Hotel Sigiriya received the certificate in recognition of their consistent delivery of highly-personalised services to guests. Avani Kalutara Resort was honoured for the third time in a row and Avani Bentota Resort & Spa welcomed the certificate for the third time.
Serendib Leisure Management Chief Operating Officer Shantha Kurumbalapitiya said: “Our brand is built on the experiences guests have when they stay in our hotels and dine at our restaurants. In an era governed by social media and real time feedback, it’s extremely important that guests share their experiences with others and TripAdvisor is a great facilitator of that, which is why we are proud of the TripAdvisor Certificates of Excellence received by four of our hotels.”
The Certificate of Excellence is hot on the heels of Avani Bentota Resort & Spa and Avani Kalutara Resort being recognised as the “Travellers’ Choice 2017” (based on the quality and quantity of reviews from travellers); while Club Hotel Dolphin and Hotel Sigiriya were welcomed into the Certificate of Excellence Hall of Fame in 2015. This unique accolade is only granted to businesses that have won the Certificate of Excellence for five years in a row.
Sources : hospitality